Terms of Service

2.1 Quotation & Inquiry

All orders begin with a formal quotation request. Please provide detailed specifications including CPU generation, memory capacity, storage requirements, I/O interfaces, and quantity needed.

Our technical team will respond within 24 hours with pricing, lead time, and technical feasibility assessment.

2.2 Minimum Order Quantity (MOQ)

2.3 Order Confirmation

Orders are confirmed only after receipt of signed purchase order and deposit payment. Verbal agreements or email inquiries do not constitute binding orders.

3.1 Pricing Policy

All prices are quoted in USD and valid for 30 days from quotation date. Prices are subject to change based on component market fluctuations, especially Intel CPU and memory pricing.

Custom OEM/ODM projects require separate quotation including tooling, R&D, and certification costs.

3.2 Payment Schedule

3.3 Payment Methods

We accept T/T (bank wire transfer), L/C (Letter of Credit for large orders), and PayPal (for orders under $5,000). All banking fees are borne by the buyer.

4.1 Production Standards

All products are manufactured in our Foshan and Guangzhou facilities using industrial-grade components including Intel official chipsets and Foxconn standard sockets.

4.2 Defect Rate Standard

Our production defect rate is maintained below 2%. Any batch exceeding this threshold will be subject to full inspection and rework at our expense.

4.3 Lead Time

5.1 Shipping Methods

We support multiple shipping options including air freight, sea freight, and express courier (DHL, FedEx, UPS). Shipping costs are calculated separately based on destination and urgency.

5.2 Incoterms

We support FOB, CIF, and DDP terms. Default shipping term is FOB Shenzhen/Guangzhou. Buyers are responsible for customs clearance and import duties unless DDP terms are agreed.

5.3 Packaging

All products are packaged in industrial-grade cartons with anti-static foam protection. Custom branded packaging is available for OEM/ODM orders at additional cost.

6.1 Standard Warranty

6.2 Warranty Exclusions

The warranty does not cover:

• × Physical damage, liquid damage, or misuse
• × Unauthorized modifications or repairs
• × Operation outside specified environmental conditions
• × Normal wear and tear of consumable parts

6.3 Return Policy

Returns are accepted only for defective products within 7 days of delivery. All returns require prior authorization (RMA number) from our technical support team.

Custom OEM/ODM products are non-returnable unless manufacturing defects are proven. Restocking fees (15-25%) apply to cancelled standard orders after production begins.

6.4 DOA (Dead on Arrival) Policy

Units confirmed as DOA within 48 hours of delivery will be replaced at no charge. Buyer must provide photographic evidence and detailed failure description.

7.1 Custom Design Ownership

For OEM/ODM projects, intellectual property rights depend on the development agreement:

• Full ODM: Customer owns all design rights upon full payment of development fees
• Semi-Custom: Inyuda retains base platform rights; customer owns unique modifications
• White-Label: Inyuda retains all design rights; customer receives branding license

7.2 Trademark & Branding

Customers may apply their own logos and branding to products. Inyuda will not use customer trademarks without explicit written permission. Customers must provide trademark authorization documents for custom branding.

7.3 Confidentiality

Both parties agree to maintain confidentiality of:

• Technical specifications and product designs
• Pricing information and commercial terms
• Business strategies and market plans

Confidentiality obligations remain in effect for 3 years after contract termination.

8.1 Limitation of Liability

Inyuda's total liability for any claim arising from product defects, delays, or other issues shall not exceed the total purchase price paid for the affected products.

We are not liable for indirect, consequential, or incidental damages including lost profits, business interruption, or data loss.

8.2 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, government actions, pandemics, component shortages, or transportation disruptions.

8.3 Component Availability

9.1 Product Certifications

Our products comply with international industrial standards and carry relevant certifications for global market access.

9.2 Export Compliance

Customers are responsible for ensuring compliance with all applicable import/export regulations in their jurisdictions. Inyuda will provide necessary documentation including commercial invoices, packing lists, and certificates of origin.

9.3 Environmental Responsibility

We comply with RoHS, WEEE, and REACH directives. All products are manufactured using environmentally responsible processes and recyclable materials where possible.

10.1 Negotiation

Any disputes arising from these terms shall first be resolved through good-faith negotiation between authorized representatives of both parties.

10.2 Arbitration

If negotiation fails, disputes shall be submitted to arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC) in Guangzhou, China. Arbitration decisions are final and binding.

10.3 Governing Law

These Terms of Service are governed by the laws of the People's Republic of China, excluding its conflict of law provisions.